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Companies sometimes look at outsourcing IT support as an expensive extra they cannot justify. So what are the options of outsourcing your IT support? To hire an experienced IT technician for your company with the relevant expertise and knowledge needed does not come cheap.
By letting D&D take on your IT support, you are assured a top rate service from accredited engineers at a cost which will suit your budget and requirements. IT support can come in a range of package options, and can be tailored to suit your company's needs so you do not pay for the extras you do not need.
What you get with our IT Support
- A fulltime service at a fraction of what it would cost to recruit
- Immediate response with speedy results using remote access technology
- Prevention of the majority of problems by monitoring and proactive methods
- Regular anti-virus and security back-up
- Technical expertise Ė we understand and fix and problems for you
- Time for you to concentrate on your core business
Good comprehensive IT support is designed around the customer's needs with a bespoke service that will not only support but enhance your company's output. With technical support on all products from planning to implementation, and up to date expertise on the latest technology, D&D engineers are trained to help you make the right choice on what products will serve you best. D&D believe that IT support is unique to each company and should be customised for your individual needs. All our products are fully guaranteed with an after sales service that is second to none.
IT Support options to suit any budget
Whether your company is large or small the benefits of IT support cannot be overlooked. With a number of available options to suit your budget and requirements, IT support will not only make your life simpler but will help your business flourish.
With information technology now being the main bloodstream of every business, a comprehensive IT support system is essential. With most companies' profits relying on today's technology, the need to manage the huge flow of data and ever expanding backup to keep business stable can be a massive headache. If problems occur, the complex problem of unravelling the solution with the different applications and technologies involved becomes critical. By outsourcing your IT support system, your life becomes simpler and worries of losing vital information or loss of 'down time' which can cause huge profit loss will be removed so you can rest assured that any network problems will be resolved with minimum disruption.
24/7 Support with proactive management
With 24/7 support, IT support is an ongoing service with up to the minute advice on preventative measures to keep your system running healthily and alleviate future problems allowing you to concentrate on your core business.
D&D offers complete proactive management of your computer network or, if you prefer, will simply assist your existing onsite staff; the choice is yours. Our IT support provides the best technical advice, excellent customer service and attention to detail. D&D understand that for every business, time is money.
We have worked with D&D since their inception, and find them to be extremely responsive and knowledgeable. They are able to read and understand urgent issues and solve them effectively. An issue never goes by without being resolved in a timely fashion and If an answer isnít known immediately they have the skills and the resource to research the issue to aid response. They have worked closely with us and have got to know many staff members ensuring they go directly to the user to sort any problems. They are keen to empower staff with knowledge and skills so that they donít always need to go to support if it's not necessary.Jo Collins, Group Marketing & Administration Manager, Environmental Water Systems (UK) Ltd
Hover over a service for a more detailed explanation.
IT Support Standard
IT Support Plus
IT Support Pro
IT Support Pro +
|Onsite Hours Included|
|Online backup Ė No. of machines||optional||optional||optional||optional|
|24 x 7 Proactive Server Monitoring||optional||optional||optional||optional|
|Documentation of Systems||optional||optional|
|Business Critical Emergency Response|
|Remote hours included|
|Pro active improvement suggestions|
|Telephone and Email response|
|Telephone support included*|
|Email support included*|
|Preventative maintenance/health check|
|Annual I.T. review|
|More Details||More Details||More Details||More Details|
*Fair usage policy applies