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Remote support is a comprehensive assortment of solutions for computer software and basic hardware errors. Remote support is now gaining popularity among computer and internet users as a cost effective method to keep your computer network, or an individual desktop in working condition.
Remote technical support has become a must have for all small and large businesses. With a rapid response to the subscriber with support online as well as on-site, remote support promotes increased company production and effectiveness.
What is Remote Support?
Remote support enables a technician to access your computer from a remote location. With the help of remote desktop connection the technician helps the user through basic troubleshooting techniques and generally solving the problems within a short space of time.
With the support of experts, remote support provides efficient application service management with the use of advanced systems, network monitoring and management tools to resolve problems within any level of difficulty.
With 24/7 support the benefits of remote support for your IT infrastructure speaks for itself. Remote support incorporates a range of services including troubleshooting, email support services, PC errors, up-grades and installation of anti-virus software programmes, support for all operating systems and other related areas. Remote support is cost effective and also saves the outlay of spending money on different computer support services because you receive all you want within the package you choose.
Remote support is a convenient and efficient way to help solve your computer problems. By giving access, the technician can see your screen at their end and control your system with their mouse or keyboard. Remote support saves repair costs and 'down time' which can create loss of productivity and related costs.
D&D will troubleshoot problems through remote assistance such as
- Internet service problems
- Computer hardware problems
- Provide assistance for software problems
- Provide corporate helpdesk support
By outsourcing your remote support to D&D, you can focus on building your core areas without compromising on customer service. By letting D&D look after your remote support you can help keep your infrastructure costs to a minimum with experienced support at a fraction of the cost of a full-time on-site technician.
Waiting for an engineer to travel to your office to fix a computer problem is time consuming and an unproductive way to manage your IT support, D&D will provide a secure remote support package to suit your needs which can include off-site backup of key date and remote system monitoring to check is there is a potential problem in the system monitor and therefore ensure action if taken as early as possible.
Remote support is now embraced by forward thinking businesses, from small cottage industries to large companies as the best way to manage their IT support. D&D will work with and for you to bring you the support needed to enable your business to carry on working and to give technical advice when needed from our experienced staff. D&D take pride in our expertise and are never more happy than when we can share that knowledge with our customers.
D&D took over the management of our College network several months ago and have begun to make a tremendous impact on our physical infrastructure and daily working practices. Through a wealth of experience they have been able to pre-empt any possible issues and, where equipment required immediate upgrade, have lent us a replacement until we are able to find the money to purchase, in our case a core switch. They are currently with us one day per week for one technician, but there has frequently been two technicians onsite to ensure things are running well. As Dell partners they are able to get us very competitive quotes on a range of equipment and, due to the contacts they have in the industry, have introduced us to a host of suppliers who are just as helpful and knowledgeable. D&D's pricing structure is fantastic and since replacing our outgoing Systems Administrator with them the College has saved money equivalent to a member of staff.David Kling, Assistant Head, Bishop Perowne Church of England College.